Creative thinking. Practical execution. Find your next move ↗

EMAIL, WHATSAPP & RETENTION

Keep the conversation useful.

Build thoughtful follow-up journeys for people who have chosen to hear from your business.

Discuss this service ↗
Illustrative reporting screens and charts
Illustrative photography

IS THIS FOR YOU?

A better starting point.

Businesses with an existing customer relationship and a clear reason to follow up.

What we need from you

A permission-based audience, a supported messaging platform, accurate offers and the team responsible for customer responses.

DELIVERABLES TO AGREE

  • 01Customer journey and audience segments
  • 02Welcome or follow-up message sequence
  • 03Channel and preference review
  • 04Campaign schedule and performance review

The proposal confirms the final scope, formats, quantities, revisions and timing.

FROM BRIEF TO DELIVERY

A process you can follow.

  1. 01

    Understand & agree

    Map the relationship, permissions and customer needs.

  2. 02

    Create & review

    Write a useful sequence with clear actions and exit paths.

  3. 03

    Deliver & improve

    Test the journey, launch to the agreed audience and review.

MAKE THE WORK TANGIBLE

Here’s how the pieces connect.

A welcome journey answers setup questions before a later message offers a relevant next step.

ILLUSTRATIVE APPROACH
THE BRIEFA clear message.
A useful next action.
THE REVIEWDirection → draft → feedback → delivery

REVIEW THE RIGHT THINGS

Progress with context.

Review useful replies, relevant return visits, conversions and opt-outs. Purchased lists and unsolicited bulk messages are not a retention strategy.

Can we start by buying a contact list?+

We build around permission and relevant relationships. An audience you cannot responsibly contact is not a useful starting point.

How are price and timing decided?+

We review the brief, dependencies and deliverables before giving a proposal. No universal turnaround or one-size-fits-all price is implied.

How does feedback work?+

Agree approval points, revision rounds and one consolidated feedback contact before production. Changes to the agreed scope are confirmed separately.

LET’S MAKE IT HAPPEN

Your next move starts with a conversation.

Tell us what you want to build, launch or improve. We’ll start with the right questions.

Discuss your project ↗