Request a cancellation
Send a written request through the verified project or support contact, identifying the engagement and requested cancellation date.
AI LUXEO / CANCELLATION POLICY
Cancellation policy
When a project needs to pause.
Draft for business review. Business details and final policy terms must be confirmed before publication. Effective date: not yet set.
Work already underway
The project agreement should explain charges for completed work, reserved resources and non-recoverable third-party bookings.
Pausing or rescheduling
Confirm revised milestones, resource availability and any cost changes in writing before restarting.
Before publication
Approve notice periods, event booking rules, retainer cancellation terms and any applicable fees. These terms have not been finalised in this preview.